Notifications on the card

Your messages only reach customers who have notifications working. Here is what customers need.

iPhone#

• Push messages appear on the lock screen automatically.
• Tapping a message opens the card. If the balance changed, the change is highlighted at the top right.
• The card must have Automatic Updates switched on in Wallet. If a customer turned this off, they will not get messages.

Android: home screen card#

1. Open the card from the home screen.
2. Tap Details.
3. Tap the three-dot icon at the top right.
4. If the menu shows Enable Notifications, tap it. If it shows Disable Notifications, notifications are already on and nothing needs doing.

Messages then appear in the phone's notification panel.

Android: Google Wallet#

Google Wallet does not show pop-up notifications for these cards. The customer can still read your latest message inside the card, in the Latest updates field.

How fast do messages arrive?#

Usually within 20 to 30 seconds. If a customer has the card open or is using the phone, the message may not show right away. That is decided by Apple and Google, not by the program. To check whether a message arrived, look at Latest updates on the customer's card.