Feedback
How customers rate you and where you read their ratings and comments.
Customers can rate their experience directly from their card, and you see the results in one place.
Read feedback#
Where: Customers, then the Feedbacks tab.
The table shows the customer's name, the date and time, the rating, the card and any comment. Use the Day, Week, Month and Year buttons, or a custom Period, to choose the time range. Tick Only with comments to hide ratings that have no text.
How customers leave feedback#
On an iPhone with Apple Wallet:
- Open the card in Apple Wallet.
- Tap the three-dot icon at the top right.
- Tap Pass Details.
- Tap Leave your feedback.
- Choose a number of stars and tap Send.
You can also ask for feedback automatically a few hours after a visit. See Push automation.
Send happy customers to review you online#
In the card's Information step, Feedback links let you add the address of your Google or social page. This way customers who enjoyed their visit can post a public review. See Creating a card.
Use it#
- Read low ratings the same day if you can, and reply personally.
- The Dashboard's Reputation management tab summarises the ratings over time.